Customer Survey

Dear Valued Customer,

Thank you for the opportunity you gave us to serve you.  At Action Appliance, the quality of the service we provide is one of our top priorities. You, the customer, are the voice that we are looking to hear from.  It is because of you that we exist.

We appreciate you taking the time to answer this brief survey. Our team members are rewarded partly based on your feedback and our company improves with your help.  We want to know how to serve you better.  

Thank you

Required fields are marked with a *

*How did you find out about us? Select One Yellow Pages Internet Referral from family member Referral from a friend Already a customer Other

*If you spoke with our office, did our customer relations staff:

Answer your call promptly? Yes   No   N/A
Treat you well? Yes   No   N/A
Seem knowledgable? Yes   No   N/A
Answer all of your questions? Yes   No   N/A

*If you booked online, was our site:

Informative? Yes   No   N/A
Easy to navigate? Yes   No   N/A
Easy to use? Yes   No   N/A

*Was your technician:

On time Yes   No
Courteous Yes   No
Knowledgable Yes   No
Able to explain repair charges Yes   No
Able to provide company literature & coupons Yes   No

Please tell us about your experiences:

* How satisfied were you with our technician's visit to your home? Select One Very satisfied Satisfied Indifferent Dissatisfied Very dissatisfied

* Would you use Action Appliance again? Yes   No   Maybe
* Please explain:

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E-mail:

Please let us know who you are:

*Name:
Address:
Phone:
Invoice #:

If you have any comments, specific problems or just want to acknowledge one of our staff who you felt was exceptional, please let us know:

Comments:


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Thank You for taking this survey and allowing Action Appliance the opportunity to know how you feel about us. We sincerely appreciate your feedback.