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Code of Values

CUSTOMERS

... remembering that our company's number one purpose is to serve our customers.

... being neat, professional and smiling to put the customer at ease.

... continuously striving to maximize internal and external customer loyalty.

ACCOUNTABILITY

... doing what we say we going to do in a timely fashion.

... not burdening others with negative comments without a solution.

... identifying what others need from us and take responsibility for the solution.

RESPECT

... treating others, as we would like to be treated.

... speaking calmly, and respectfully, without profanity or sarcasm.

... acknowledging everyone as right from their own perspective.

ETHICS

... not doing anything that benefits us at the expense of our customers or company.

... making only agreements we are willing, able and intend to keep.

... communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

... communicating honestly and with purpose.

... listening to our inner voice and do what we know is right.

 


Five Year Limited Warranty


Action Appliance warrants any parts installed on your appliances from the original date of service unless otherwise stated. The original receipt must be retained for proof of warranty. Non-payment of service voids any warranties. Action Appliance will service your appliance on-site, within our normal service area only. At our option, we will repair your appliance with like and/or simiilar parts. If the appliance is serviced by anyone other than Action Appliance, this warranty is void.

WHAT IS COVERED

90 DAYS
For the first 90 days, Action Appliance will provide a free on-site service call for your appliance even if the repairs are unrelated to the original service.

FIRST YEAR
For the first year from the original date of service, Action Appliance will provide, free of charge, replacement parts only, that fail due to defects. You must pay for the service call and labor charges after the first 90 days.

SECOND YEAR
For the second year from the original date of service, Action Appliance will provide a 50% discount off the retail cost of parts that fail due to defects. You must pay for the service call and labor charges as well as the balance of the parts cost.

THIRD THROUGH FIFTH YEARS
For the third through fifth years from the original date of service, Action Appliance will provide a 25% discount off the retail cost of parts that fail due to defects. You must pay for the service call and labor charges as well as the balance of the parts cost.

WHAT IS NOT COVERED

  • Improper installation and maintenance by the customer.
  • Replacement of house fuses, resetting circuit breakers or turning on water valves.
  • Failure of the product if it is used for other than its intended purpose, abuse or used commercially.
  • Parts that becomes no longer available from the manufacturer.
  • Normal wear, corrosion, or cosmetic damage and/or other damage that does not affect functionality.
  • Electric or Electronic parts damaged do to short circuits or power surges.
  • Sealed system refrigeration repairs that involve leaks or blockages when the origin of problem cannot be determined.

Accurate as of 09-18-2008. Warranty may be modified without notice. Contact office for details or see the back of your invoice. Written copy provided with every repair on the back of the invoice.



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